Free tools
COD RTO Loss Calculator
Sample: 2,000 COD orders, 25% RTO, ₹80 forward, ₹80 return, ₹20 packaging. The loss is the returns times those three costs.
What this tool does
RTO means the courier brought the COD parcel back. You paid to send it and to bring it back, and the packaging is often scrap. This calculator prices that loss. It does not guess why the customer refused.
A confirmation on WhatsApp before the courier is dispatched is how teams cut the rate. The saving shown when you lower the rate is arithmetic, not a guaranteed drop.
How to use it
- Use a recent month of COD orders.
- Ask the courier invoice for forward and return charges. Do not use the price on your website.
- Lower the RTO field to the rate you want and read the difference.
Worked examples
2,000 × 25% is 500 returns. At ₹180 all-in, the sample loss is ₹90,000 a month.
If confirmation cuts the rate from 25% to 15%, the same store loses ₹54,000 instead. The difference is ₹36,000 in this example.
Common mistakes
- Mixing prepaid orders into the COD count.
- Ignoring the return shipping leg.
- Promising a customer the message will force them to accept the parcel.
Use it on a live WhatsApp number
Agentzee’s COD confirmation asks the customer to confirm before you ship, and records the answer.
Read the glossary note on RTO if the term is new on your team.
Questions people ask
What is RTO?
Return to origin. The COD shipment came back.
Does this include the lost product margin?
No. It includes forward shipping, return shipping, and packaging. Add margin if you want a fuller number.
Is 25% normal?
It is the sample. Apparel COD is often higher than electronics. Use your rate.
Can WhatsApp stop every RTO?
No. It can catch people who never meant to receive the parcel.
Do I need an account?
No. The tool runs in the browser. Sign-up is only for sending the result on the official WhatsApp Business API.
Where does the confirmation workflow live?
On the COD confirmation solution page.
Related
See it on your own WhatsApp number
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