How Agentzee operates in Hospitals
1) Appointment booking automation
It’s 10 AM. Both receptionists at the front desk are busy having deep conversations with patients. Meanwhile, three more patients are calling in.
The moment the Agentzee detects that receptionists are occupied the calls are redirected to AI voice agents. Not one, not two it can handle multiple patients simultaneously without any overlap.
Each patient’s queries are handled with care and dedication no rushed answers, no burnouts and no aggressive tone.
Agentzee replies to every query with real time, accurate information if the patient says they want to book an appointment it’s done with zero human intervention in the loop.
Inbound AI voice agent | Database automation
2) Telemedicine via call & WhatsApp
It’s 7 PM and the nearby clinic is closed. A patient in a rural area needs to see a general physician since the nearby clinic is closed he needs to travel to a hospital which is 2 hours away. Fever lasting for three days. His only option is to wait until the next morning.
It’s not a emgergency to rush over the night, but it might be in the future.
Agentzee to the rescue.
Now when the patient calls the clinic, Agentzee attends the calls and asks some quick questions and it knows it’s not an emergency but if the patient's illness is unnoticed it will be in the future. So it immediately notifies the doctor about the patient with a detailed summary.
If it’s a moderate one the doctor handles it over whatsapp and if needed the doctor can switch to a live call with the patient. The prescription is sent via WhatsApp and ready to show at any pharmacy.
Start to finish all under twelve minutes.
AI Outbound voice agent | WhatsApp AI chatbot
3) Fill ghosted appointment slots
On an average day at least three to four slots remain empty. For a specialist doctor is not an easy number because the consultation fees directly contribute to the hospital revenue. If this issue goes unnoticed, it might actually affect the hospital's revenue.
Filling these empty slots at short notice is not an easy task.
Don’t worry Agentzee AI voice agent and AI workflows are designed to handle this efficiently. Before an appointment, the first reminder goes 48 hours before if it’s not attended the second reminder goes 24 hours before if there is no response, don’t worry😎.
Agentzee’s AI agent won’t wait for any human feedback it calls the patients in the waiting list until someone agrees to fill the empty slots. Zero human intervention in the loop. And the plus point is this particular workflow can recover up to 20% daily specialist revenue.
Chasing ghosted appointments manually is a full time job nobody signed up for. Now nobody has to🚀.
AI Outbound voice agent | AI workflow automation
4) FAQs and uncritical questions are answered automatically
Both receptionists are occupied. One is handling a patient’s discharge paperwork. The other is managing a walk in queue that isn’t getting shorter.
Meanwhile, the phone rings anyway.
One patient wants to know which insurance providers they support and what are the room types are covered under their specific policy. Another patient wants to know about the OPD timing.
None of the questions is critical, None of them needs a human receptionist with 7 years of experience to answer them. But someone has to do it.
Here’s where Agentzee steps in. The receptionist takes the call analysis the patient’s query if it’s not critical. With a single click, the call is transferred to an Agentzee AI voice agent which is connected to a smart knowledge base which is proactively updated daily. The patient gets real time, accurate response within seconds.
Fifty questions a day and zero answered by the front desk 😎.
Inbound AI voice agent | Knowledge base
5) Lab Reports Delivered to Patients via WhatsApp
The blood test is done at 10 AM and the report is ready by 4 PM. But the patients found this out the next morning after two phone calls, one wrong transfer and a suggestion to check a web portal which they had never used before.
The gap between the completed report and the patient accessing the report is huge. This gap might break the trust with the hospital.
Let see how Agentzee can fix this issue. The moment the report is uploaded the hospital system Agentzee sends the report directly to the patient’s WhatsApp inbox.
If the values are outside the normal range, Agentzee flags it clearly and informs the user to book an appointment with the doctor. The patient agrees to it, and the appointment is booked.
It’s win win for both the patient and the hospital.
WhatsApp AI chatbot | AI workflow automation
6) Analytics AI agent - See exactly what’s Happening Across your Hospital.
Most of the hospital administrators rely on instinct to manage their system. They know something is wrong when a doctor complains, when a patient leaves a bad review or when the front desk is overwhelmed at 10 AM.
Before they figure out the issue, the damage is already done.
So how are we going to solve it. Agentzee’s Analytics agents review every single thing phone calls, WhatsApp messages, website chatbot, feedback from patients, etc. Shows the Live data in a single customisable dashboard.
Which department is getting the most queries this week?
Which channel patients prefer most?
How many issues are resolved by AI? How many handoffs to humans?
Insurance FAQs spiking this week?
Knowledge base needs to be updated?
All this information is presented in a single dashboard, so you can find out the root cause before it becomes a serious problem.
Analytics AI Agent
