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WhatsApp Marketing ROI Calculator

The figures already on the page are a worked example for a 10,000-contact list. They are not an industry average and they are not an Agentzee result. Replace every rate with your own.

Worked example, not an industry average and not an Agentzee result.

whatsapp
sms
email
ChannelRevenueCostROICost / order
whatsapp₹1,51,200₹8,0001790%₹95
sms₹5,400₹1,500260%₹500
email₹2,700₹2001250%₹133

whatsapp

sms

email

What this tool does

ROI here is (revenue − cost) ÷ cost. Revenue is contacts × sends × open × click × conversion × average order value. Cost is contacts × sends × cost per message. The same formula runs for WhatsApp, SMS, and email so the comparison is the formula, not a claim that one channel always wins.

The default rates are a teaching example: WhatsApp 70% open, 15% click, 8% conversion at ₹0.80; SMS 20% open, 5% click, 3% conversion at ₹0.15; email 25% open, 3% click, 2% conversion at ₹0.02; order value ₹1,800; 10,000 contacts; 1 send. Source of the example: this page, labelled as an illustration. Do not quote these rates as measured benchmarks.

How to use it

  • Read the example result that is already calculated.
  • Type your list size, sends, order value, and rates.
  • Compare cost per order, not only ROI. A cheap channel with no orders is not a win.
  • Copy the embed if you want the calculator on your own site, with a link back here.

Worked examples

If WhatsApp conversion in the example is 8% and email is 2%, WhatsApp can cost more per message and still cost less per order. Change the 8% to your real rate before you decide.

If you send four times a month, raise sends from 1 to 4. The cost scales with messages, not with the contact once.

Common mistakes

  • Treating the default 70% as your open rate.
  • Forgetting that marketing messages need an opt-in, so the contact count is the opted-in list.
  • Comparing ROI when one channel has zero cost entered, which makes ROI undefined.

Use it on a live WhatsApp number

A calculator does not send the campaign. Agentzee sends the WhatsApp side on the official API after the template is approved.

Use the result to decide whether a broadcast is worth setting up, then look at pricing for the plan around it.

Questions people ask

Are the default rates an industry average?

No. They are a worked example printed on this page. Replace them.

What is ROI in this calculator?

(Revenue − cost) ÷ cost, shown as a percentage.

Why is email sometimes a higher ROI?

Because the example cost per email is tiny. Check cost per order before you drop a channel.

Does this include the Agentzee plan fee?

No. Add the plan from the pricing page on top of the message cost.

Can I embed it?

Yes. The snippet is an iframe plus a credit link to this page.

Can you email me the report?

The page opens a mail draft with the numbers. Nothing is stored.

Do I need an account?

No. The tool runs in the browser. Sign-up is only for sending the result on the official WhatsApp Business API.

Which contacts should I enter?

Only people who opted in to that channel.

Related

See it on your own WhatsApp number

Start free, or book a 20-minute demo and we will map the chatbot, broadcast, and AI call to your sales process.