Chatbot analytics

Track performance, monitor conversations, and measure leads generated by your chatbot

Average response time insights

Customer satisfaction metrics

Customer leads monitoring

Total chats and engagement tracking

Recent conversations overview

Interaction heatmap analysis

How chatbot analytics works

Navigate to the chatbot section where all your created chatbots are listed.

Choose a chatbot from the list to view its analytics. By default, the first chatbot is selected.

Analyze total chats, leads generated, average response time, and customer satisfaction.

Use interaction heatmaps, recent chats, and date filters to understand user behavior and engagement patterns.

Gain complete visibility into conversations, engagement, and lead generation with powerful analytics tools.

Measure user satisfaction and overall chatbot performance.

Visualize when users interact with your chatbot across different days and times.

Monitor the total number of conversations handled by your chatbot.

Analyze how quickly your chatbot responds to user queries.

Track how many leads your chatbot generates and measure conversion performance.

View recent chats to understand user queries and chatbot responses.

How do I select a chatbot?

Go to the chatbot section and choose a chatbot from the list. The first chatbot is selected by default.

What is the interaction heatmap?

It shows when users interact with your chatbot across different days and times.

Do I need to log in to view analytics?

Yes, you need to sign in or sign up to access chatbot analytics.

Can I view recent chats?

Yes, you can see recent conversations to understand user behavior and queries.

Can I track leads?

Yes, chatbot analytics includes lead tracking and performance insights.

What metrics are available?

You can view total chats, leads, average response time, and customer satisfaction.