Solutions
Support customers on WhatsApp
Order status, store hours, and policy answers stay with the bot. Anything that needs a judgment goes to a person who can see the whole thread.
Bot first, person when it matters
Train the bot on your site, a PDF, or a sheet. It answers the known questions. A keyword, a low confidence score, or the customer asking for a human routes the chat to the right rep.
The call you did not pick up
A clinic, a salon, a gym, or a repair shop misses calls while they are with a customer. The person messages WhatsApp next. If nobody answers, they try the shop down the road. A bot that knows hours, price ranges, and how to book a slot covers that gap. An AI call can confirm the visit the day before.
The desk still owns exceptions: a medical question, a complaint, a refund. The handoff should include what the bot already asked, so the customer does not tell the story twice.
Keep it to one location first
Put the address, the hours, and the two services you actually want more of into the bot. A city-wide menu of everything you have ever offered makes the reply vague. One location, one booking link, one reminder. Lite starts at ₹1,000 a month if you are a single desk. Larger teams move to Starter or Growth when more than one person needs the inbox.
Questions people ask
Can support and sales share a number?
Yes. Tags and CRM stages keep a support thread and a sales thread apart even when they share the WhatsApp number.
Related
Put this flow on WhatsApp
Book a 20-minute demo. We will show the chatbot, the broadcast, and the AI call on a number you already use.