Shopify integration

Events we use

Replies are not dumped into Shopify's inbox. They stay in Agentzee, where the bot and the rep share history.

• Abandoned checkout, so the buyer gets a WhatsApp reminder.
• Order created, so COD can be confirmed before you ship.
• Fulfillment update, so tracking goes out on WhatsApp.

What the connection actually does

Shopify already knows the cart, the order, and the tracking number. Agentzee is the WhatsApp inbox that can act on those events. When a checkout is left unfinished, a template can go to the same phone number the buyer typed at checkout, with the product name in the message. When they reply, the chatbot or a person continues in that thread. The reply does not bounce back into a Shopify notification that nobody monitors.

Order created is the COD moment. Ask the buyer to confirm the address before the warehouse picks the parcel. Fulfillment is the tracking moment. Both are utility conversations about a purchase they already started. A discount blast to the whole list is a different send, and it should stay on people who opted in for offers.

A useful first week

Connect the store, pick one bestseller, and turn on abandoned checkout only. Read the replies for two days before you add a discount. Most of the replies are a size question or a pin code question, which the bot can answer if the product page already says it. Add COD confirmation after the cart message is clean.

The CRM stage can be cart, confirmed, shipped, and delivered. The owner is whoever handles WhatsApp that day. A reminder on the lead is enough when a buyer says they will pay on Friday. You do not need a second helpdesk for that.

Lite is ₹1,000 a month. Starter is ₹2,500 , Growth is ₹4,400 , and Professional is ₹8,800 . There is no setup fee. Meta charges separately for the conversations. Estimate those on the pricing calculator for India before you promise a campaign cost to finance.

When a person should take the chat

The bot should stop when the buyer asks for a refund, a change of address after the label is printed, or a product that is not on the site. Those replies need a person who can see the Shopify order and the WhatsApp thread together. Agentzee keeps that history in one inbox, so the handoff is not a forwarded screenshot.

Read twenty real replies before you add a second template. If people ask the same question, put the answer on the product page and in the bot. If they ask for a discount every time, the first message is training them to wait. Fix the message before you increase the send volume. A green tick does not change this. Meta decides the badge, and a display name that does not match the store is a common reason it waits.