The Instagram DM that never got a reply
An Instagram chatbot free solution can solve a problem most businesses don’t even realise they have.
A woman in Coimbatore found your saree collection on your Instagram posts. She loved the design patterns, colours, and textures. So, she sends you the DM in Tamil. You replied a few hours later, but in English. She did not respond. Not because she was rude. Not because she wasn’t interested. Because she simply doesn’t understand your reply. Meanwhile, another seller responded to her in Tamil, and she bought the saree from them.
A multilingual chatbot built to solve these issues. It happens across India every day. Due to the wide variety of languages spoken in India, responding in just one or two languages frequently results in the loss of potential clients who would rather speak in their native tongue.
The real problem: India has 22 official languages, but your Instagram reply is only in one or two languages
India is a diverse language-speaking country. However, they are all simultaneously shopping on the same platform in their preferred language.
Let us assume that you are selling an Anarkali dress on Instagram from Coimbatore and within the same hour receive DMs from Kerala, Goa, Jammu & Kashmir, Kolkata, and Mumbai all in their respective native languages. Manually responding to each message would take more time and even more so if responses have to be given in the customer’s language as well. Slow replies kill the lead. Customers just stop responding when there is confusion due to language barriers. Our multilingual Instagram chatbot helps break those barriers by ensuring smooth conversations with the customer.
Why our free Multilingual Instagram chatbot conversation is important for businesses in India
India isn’t just a large market. It’s multilingual as well.
Open your Instagram business account and scroll through them. You might notice something interesting, like
One DM says:
“Price?”
Another says:
“இதன் விலை என்ன?” (Tamil)
Another says:
“इसकी कीमत क्या है?” (Hindi)
And another says:
“ഇതിന്റെ വില എത്രയാണ്?” (Malayalam)
The same question is being asked by each DM in the language of their choice.
Nine out of ten Indian internet users prefer content in their native tongue, according to a KPMG and Google study. However, the majority of Instagram businesses still only respond in one or two languages. Which means many potential customers are lost every day, not because of the products you have but because of simple language barriers.
A multilingual Instagram chatbot bridges that gap beautifully. Instead of replying in one or two languages. Our multilingual Instagram chatbot replies to customers in their own language automatically.
How does this help your business?
Once this free multilingual Instagram chatbot is set up. Tamil, English, Malayalam, Hindi, Kannada, Telugu, and many other languages will be spoken by its members. And they’re all working nonstop at the same time, even while you’re sleeping.
Our multilingual Instagram chatbot greets the customers in their language, answers the FAQs, shares your product details, explains the contact information, alerts when human intervention is needed, shares the product links, and payment links. You concentrate on the conversation that needs a human brain while the bot takes care of the rest.
Here’s the step-by-step guide to building a free Multilingual Instagram chatbot on Agentzee
Step 1: Create your account on Agentzee
Go to Agentzee and sign up.
Step 2: Create a new chatbot project
After signing up, go to the dashboard → then click chatbots on the sidebar. Then, create a new project by clicking the arrows in the select a project box in the top right.
Step 3: Name the project
Step 4: Choose the Instagram platform
By default, the website chatbot is selected. Click the Instagram Platform and scroll down
Step 5: Describe your chatbot
Fill the Chatbot description, choose a template, select the bot gender, and click continue
Step 6: Add your website link
Paste the website link you want to use to train the AI
Step 7: Add extra knowledge
By clicking the Add knowledge base this popup appears. If you want to add additional context, you can add it here. After adding it, click continue
Step 8: Review the default setup
This page appears as the default website setup, with customisation options available.
Step 9: Check the Instagram requirements
When you scroll down, you can see Instagram and its requirements given below.
You must have an Instagram professional account
Your Instagram account must be linked to a Facebook page
Once your requirements are set, click the Connect button.
Step 10: Log in to Facebook
Log in to the Facebook account linked to your Instagram
Step 11: Select your pages
Now you can select the profile pages you want and click continue
Step 12: Opt in for business accounts
Now select the Opt-in for the business accounts and click continue
Step 13: Choose the Instagram account
Now select the Instagram account that you want to handle the multilingual DMs and click continue
Step 14: Save
Step 15: Confirm
Step 16: Connect Agentzee to your Instagram page
You’ll be redirected to this page and see now you see Agentzee in the Instagram Pages. Click connect
Step 17: Check the connection
Now it was successfully connected to your Instagram account.
Step 18: Test it in any language
To test it, you can send a DM to the connected in any language, and our multilingual Instagram chatbot will automatically reply in that language.
Conclusion
As a country, India features a vast range of languages. Our multilingual Instagram chatbot is built to match it. If your Instagram replies are limited to one or two languages, you are not just creating a communication gap but you’re leaving the potential customers behind.
By integrating this free multilingual Instagram chatbot, you can be able to bridge the communication gap instantly. Every Instagram DM is answered quickly in the customer’s preferred language, creating more opportunities to turn potential leads into customers.
With Agentzee, every DM speaks the customer’s language. Please check out our product