AI bot handoff to human via text
Automatically switch from AI chatbot to you or your team in real-time to handle complex conversations and deliver a more personal customer experience
Full chat history visibility
AI + human collaboration
Multi-channel conversations
Real-time conversation control
Smart escalation triggers
Instant human takeover
How AI to human handoff works
Deliver seamless conversations by combining AI automation with human support
User starts conversation
Customers begin chatting with your AI chatbot through website or messaging channels.
AI handles initial queries
AI responds instantly to common questions and gathers user intent.
Detect escalation trigger
AI identifies complex queries or user intent that requires human support.
Switch to human
Conversation is handed over to a human seamlessly without losing context.
Human responds in real-time
Reply directly to users with full visibility of previous messages and context.
Return to AI if needed
After resolution, conversation can switch back to AI.
Smart AI and human collaboration
Combine the speed of AI with the intelligence of human agents to deliver exceptional support.
Live Agent Dashboard
Monitor and respond to conversations in real-time from a unified dashboard.
Smart Escalation Rules
Automatically trigger human takeover based on keywords or intent.
AI + Human Hybrid Mode
Let AI assist human agents with suggestions and automation.
Multi-Channel Support
Handle conversations across website, WhatsApp, and more.
Conversation History Sync
Agents get full context with previous AI conversations.
Seamless Handoff
Switch between AI and human without breaking the conversation flow.
Frequently Asked Questions
Will chat history be preserved?
Yes, the full conversation history is shared with the human.
Does this support WhatsApp?
Yes, handoff works across multiple channels including WhatsApp and website chat.
Can I switch back to AI?
Yes, after resolving the issue, conversations can return to AI.
What is AI to human handoff?
It is a feature where an AI chatbot transfers a conversation to a human when needed.
When does handoff happen?
Handoff occurs when the AI detects complex queries, user frustration, or predefined triggers.
Do I need coding skills?
No, you can configure AI and human workflows using a no-code interface.